Frequently Asked Questions & Policies
I purchased tickets to an event, but now I can't attend. What do I do?
All ticket sales are final. There are no refunds or exchanges for ticketed events at the Wallace Hall Fine Arts Center once a sale is completed. However, we are happy to work with you so that someone else, such as a friend or family member, can use your tickets. We are unable to re-sell your tickets. For more information, contact us at 256-549-8475.
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My seat numbers are odd/even numbered. Is my party seated together?
Yes, your party is seated together. As long as your seats are consecutively even or odd numbered, your party will be seated together. Take a look at our seating chart to see your location.
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What happens when an event is sold out?
We do not have a waiting list for sold out events. However, it is possible that small numbers of tickets may become available within one to two days of the event. These tickets are only listed on our website and are not available by calling our ticket office or coming to the center.
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Can I purchase tickets to several different events at once?
Yes. When you are on the checkout screen, just click the button to add tickets to additional events.
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I purchased my tickets online, but don't see them in my email inbox. What do I do?
First, check your 'SPAM' or 'Junk Mail' folder. Sometimes email servers flag your ticket confirmation as junk mail. If you still are unable to find your confirmation email, please click HERE to leave us a message with your email address. We will gladly resend your email. Also, if you purchased your tickets online, you may have your tickets printed at the box office at no charge. We encourage online ticket purchasers to use the PRINT AT HOME method to avoid the box office lines. By printing at home, you can immediately enter the building once your ticket has been scanned.
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Do I get to choose what seats I want online?
It depends. Our 'Choose your seat' feature is activated thirty minutes after an event has gone on sale. This prevents our servers from being overloaded by hundreds of buyers at once. The Best Available button will give you access to the best possible seating at the time of your request. Specific seating requests are only available for persons with disabilities. To request such seating, please call 256-549-8475.
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I purchased my tickets online as soon as they went on sale, and got seats further back in the theatre. Why did this happen?
Please remember that for major events, there may be hundreds other ticket buyers trying to purchase seats at the same time. Our system is engineered to give you the best possible seats available at the time of your request. If you request seats even a few moments after the on-sale time, it may be too late to acquire the best seats in the house. Once you select the number of seats you desire, you have ten minutes to complete your purchase. Remember not to refresh your screen or you may loose your seats.
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Does my infant/child need a ticket?
Regardless of age, everyone must have a ticket, sit in a seat, and be able to sit quietly throughout the performance. While we do not recommend children under the age of five (5) attend an event unless specifically described as suited to that age, we will not prohibit you from entering the theater. Please be aware that if your child becomes a distraction, you may be asked to exit the theatre until your child is ready to re-enter.
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Can I Get a Refund?
Wallace Hall Fine Arts Center policy prohibits refunds on tickets, except in the case of an event cancellation or date change. However, we are happy to work with you so that someone else, such as a friend or family member, can use your tickets. We are unable to re-sell your tickets. For more information, contact us at 256-549-8475.
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Can I exchange my tickets?
If seats are available, you may upgrade your ticket to a better seating section after paying the difference in price. We do not offer ticket downgrades. Lost or misplaced tickets cannot be exchanged.
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When do doors open for events?
The lobby will open one hour before an event. The house typically opens thirty minutes before curtain. To find out the opening time for any event, please contact us on our help page.
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Will I get better seats if I come to the Fine Arts Center?
No. Everyone accessing tickets, whether it be from our website, by phone or at the box office will be getting best available seats. The box office is just another point of purchase for our patrons, but the tickets come from the same pool as all other ticket sources.
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I am in a wheelchair or have difficulty with steps. Where will my seats be located?
We have seating areas in our theatre that will accommodate your needs and allow you to enjoy our presentations completely. To reserve seats in these areas, please contact our Box Office. We apologize, but these seats are not available on our website.
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I lost an item on a recent trip to the Wallace Hall Fine Arts Center. Is there a Lost and Found I can contact to retrieve the missing article?
Yes. To inquire on missing items, call 256-549-8475.
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Why are extra fees added to my ticket price?
Advertised Ticket Price
The Advertised Ticket Price is the actual 'at-the-door' cost of the ticket. Ticket prices are determined by the presenter, promoter or artist directly. The Wallace Hall Fine Arts Center does not determine ticket prices for any event. The revenue generated by the Advertised Ticket Price (minus the facility fee) either goes to the promoter/artist directly or goes to the presenter to cover the expenses of the event.
Facility Fee
There is a facility fee assessed to every ticket purchased to an event held in the Wallace Hall Fine Arts Center regardless of where or how the ticket is purchased. This fee is included in the advertised ticket price. Revenues generated by the facility fee go right back into the building where the event was held. The facility fee directly funds building maintenance, general upkeep and improvements. This fee does not include any Internet fees. The facility fee starts is $2.00 on tickets less than $17.00 and increases as the ticket price increases.
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Box Office Policies
- We offer NO REFUNDS on ticket purchases. There are NO adjustments on prior ticket purchases other than upgrades when available.
- Tickets may be exchanged for a different performance of the same production for a per-ticket exchange fee.
- Downgrades are not offered on ticket purchases.
- When discounted tickets are offered, patron must show identification as required by box office staff.
- Coupons must be presented at the box office at the time of purchase.
- All tickets are void at curtain. Late seating is always at the discretion of the management.
- We accept Cash, Visa, MasterCard, Discover, and American Express.
- Tickets can be purchased via telephone for a per ticket handling fee. Tickets are mailed if time permits.
- The Fine Arts Center Box Office charges a per ticket facilities improvement fee on all sales.
- The Fine Arts Center is not responsible for lost or stolen tickets, including tickets lost in the mail.
- Patrons with disabilities requiring special accommodations must notify the box office at the time of ticket purchase.
- To secure patron identities, prepaid tickets must be obtained by the purchaser who must show picture ID and the credit card used to purchase the tickets.
- Patrons obtaining complimentary tickets must show picture ID.
- Complimentary tickets will be given only to the person who is named on the comp list, unless that person notifies us in writing that we may release the tickets to another individual.
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