Welcome to the Wallace Hall Fine Arts Center Online Box Office. Our state-of-the-art box office system has been designed to connect you with tickets to the best shows in town. On this page, you'll find helpful hints and tips to make your ticket purchase quick and easy.
Tips on buying tickets:
I purchased tickets to an event, but now I can't attend. What do I do?
|Left Orchestra||Center Orchestra||Right Orchestra|
|1 - 21 Odds Only||101 - 114 Consecutive||2 - 22 Evens Only|
What happens when an event is sold out?
We do not have a waiting list for sold out events. However, it is possible that small numbers of tickets may become available within one to two days of the event. These tickets are only listed on our website and are not available by calling our ticket office or coming to the center.
My credit card was declined when I attempted to purchase tickets, but I have funds in my account. What happened?
Click here to read an important message about purchasing tickets online with a credit card.
Can I purchase tickets to several different events at once?
Yes. When you are on the checkout screen, just click the button to add tickets to additional events.
I purchased my tickets online, but don't see them in my email inbox. What do I do?
First, check your 'SPAM' or 'Junk Mail' folder. Sometimes email servers flag your ticket confirmation as junk mail. If you still are unable to find your confirmation email, please click HERE to leave us a message with your email address. We will gladly resend your email. Also, if you purchased your tickets online, you may have your tickets printed at the box office at no charge. We encourage online ticket purchasers to use the PRINT AT HOME method to avoid the box office lines. By printing at home, you can immediately enter the building once your ticket has been scanned.
Do I get to choose what seats I want online?
Yes!. You can use our "Choose Seats" feature to select your own seat. By holding the pointer over a seat, a photo will appear showing the approximate view from the stage. You may also use the Best Avaialble seach. The Best Available button will give you access to the best possible seating at the time of your request. Specific seating requests are only available for persons with disabilities. To request such seating, please call 256-549-8475.
I purchased my tickets online as soon as they went on sale, and got seats further back in the theatre. Why did this happen?
Please remember that for major events, there may be hundreds other ticket buyers trying to purchase seats at the same time. Our system is engineered to give you the best possible seats available at the time of your request. If you request seats even a few moments after the on-sale time, it may be too late to acquire the best seats in the house. Once you select the number of seats you desire, you have ten minutes to complete your purchase. Remember not to refresh your screen or you may loose your seats.
Does my infant/child need a ticket?
Regardless of age, everyone must have a ticket, sit in a seat, and be able to sit quietly throughout the performance. While we do not recommend children under the age of five (5) attend an event unless specifically described as suited to that age, we will not prohibit you from entering the theater. Please be aware that if your child becomes a distraction, you may be asked to exit the theatre until your child is ready to re-enter.
Can I Get a Refund?
Wallace Hall Fine Arts Center policy prohibits refunds on tickets, except in the case of an event cancellation or date change. However, we are happy to work with you so that someone else, such as a friend or family member, can use your tickets. We are unable to re-sell your tickets. For more information, contact us at 256-549-8475.
Can I exchange my tickets?
If seats are available, you may upgrade your ticket to a better seating section after paying the difference in price. We do not offer ticket downgrades. Lost or misplaced tickets cannot be exchanged.
When do doors open for events?
The lobby will open one hour before an event. The house typically opens thirty minutes before curtain. To find out the opening time for any event, please contact us on our help page.
Will I get better seats if I come to the Fine Arts Center?
No. Everyone accessing tickets, whether it be from our website, by phone or at the box office will be getting best available seats. The box office is just another point of purchase for our patrons, but the tickets come from the same pool as all other ticket sources.
I am in a wheelchair or have difficulty with steps. Where will my seats be located?
We have seating areas in our theatre that will accommodate your needs and allow you to enjoy our presentations completely. To reserve seats in these areas, please contact our Box Office. We apologize, but these seats are not available on our website.
I lost an item on a recent trip to the Wallace Hall Fine Arts Center. Is there a Lost and Found I can contact to retrieve the missing article?
Yes. To inquire on missing items, call 256-549-8475.
Why are extra fees added to my ticket price?
Advertised Ticket Price
The Advertised Ticket Price is the actual 'at-the-door' cost of the ticket. Ticket prices are determined by the presenter, promoter or artist directly. The Wallace Hall Fine Arts Center does not determine ticket prices for any event. The revenue generated by the Advertised Ticket Price (minus the facility fee) either goes to the promoter/artist directly or goes to the presenter to cover the expenses of the event.
There is a facility fee assessed to every ticket purchased to an event held in the Wallace Hall Fine Arts Center regardless of where or how the ticket is purchased. This fee is included in the advertised ticket price. Revenues generated by the facility fee go right back into the building where the event was held. The facility fee directly funds building maintenance, general upkeep and improvements. This fee does not include any Internet fees. The facility fee starts is $2.00 on tickets less than $17.00 and increases as the ticket price increases.
|Box Office Policies|
How to Buy Tickets: